Privacy Policy

Privacy Policy / GDPR – Overview

Growing Greenfields (https://www.growinggreenfields.co.uk) collects the following personal information when a product is ordered: Your name, email address, postal address, and the details of the product being ordered. Additionally, customers may choose to provide additional personal information (such as for a custom order). Growing Greenfields may obtain the above necessary personal details via third parties, such as Paypal or Stripe payment gateways. Please refer to these companies to view details of their individual privacy policies. 

Your personal details are used to fulfil your order, to provide customer support and to comply with UK legal obligations for business owners. Your information will never be sold or supplied to any third party for any purpose other than to deliver your order. 

Growing Greenfields does not keep any of your financial details and have no access to payment information such as payment card information. Financial information is also not shared by any third party payment gateway.  

Comments and Contact Forms

When visitors leave comments or use the contact us form on the site we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment

Cookies

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order

Respond to your requests, including refunds and complaints

Process payments and prevent fraud

Set up your account for our store

Comply with any legal obligations we have, such as calculating taxes

Improve our store offerings

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

If you would like any of the above mentioned personal details removed with the exception of order information for legal purposes, please send a request using the CONTACT US form.